Privacy Policy
Who we are
Our website address is: https://booksplaza.in.
Last Updated: 2025-05-02
Introduction
This Privacy Policy describes how BOOKS PLAZA and its affiliates (collectively BOOKS PLAZA, “we,” “our”) collect, use, share, protect, or otherwise process your personal data through our website https://booksplaza.in/ (hereinafter referred to as the “Platform”).
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You further agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Personal Data
We collect your personal data when you use our Platform, services, or otherwise interact with us. Some of the information we may collect includes, but is not limited to:
- Personal data provided during sign-up/registering, such as name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address.
- Sensitive personal data, such as bank account details, credit/debit card information, or biometric data (e.g., facial features, physiological information), when you opt for certain features on the Platform.
- Information related to your transactions on our Platform and third-party business partner platforms.
- Behavioral and preference-based data compiled and analyzed on an aggregated basis.
We shall not be responsible for the privacy practices of third-party business partners. If you receive an email or call from someone claiming to be BOOKS PLAZA seeking personal data (e.g., debit/credit card PIN, net-banking or mobile banking passwords), do not provide such information. If you have already disclosed such details, report it immediately to the appropriate law enforcement agency.
Usage of Personal Data
We use personal data to provide the services you request. Additionally, we use your personal data for the following purposes:
- Assisting sellers and business partners in handling and fulfilling orders.
- Enhancing customer experience.
- Resolving disputes and troubleshooting problems.
- Informing you about online and offline offers, products, services, and updates.
- Customizing your experience on the Platform.
- Detecting and preventing fraud, errors, or criminal activity.
- Enforcing our Terms and Conditions.
- Conducting marketing research, analysis, and surveys.
- Other purposes described at the time of data collection.
You may opt out of marketing-related uses of your personal data.
Sharing of Personal Data
We may share your personal data internally within our group entities, corporate entities, and affiliates to provide you access to services and products offered by them. These entities may market to you unless you explicitly opt out.
Additionally, we may disclose personal data to:
- Third parties such as sellers, business partners, logistics partners, payment service providers, and other payment-related platforms.
- Government agencies or other authorized law enforcement agencies, as required by law.
- Law enforcement authorities or third-party rights owners, if necessary, to enforce our Terms of Use or Privacy Policy, respond to legal claims, or protect the safety of users and the general public.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. When you access your account information, we ensure adherence to our security guidelines and offer the use of a secure server.
However, while we strive to protect your data, information transmission over the internet is not completely secure. Users accept the inherent security risks associated with data transmission and are responsible for protecting their login credentials.
Data Deletion and Retention
You have the option to delete your account by visiting your profile settings on our Platform. This action will result in the loss of all information related to your account.
Alternatively, you may contact us for assistance in deleting your account. However, in cases of pending grievances, claims, shipments, or services, we may refuse or delay deletion. Once an account is deleted, access to the account will be lost.
We retain personal data only for as long as necessary for the purposes collected or as required by law. However, we may retain anonymized data for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your data in accordance with this Privacy Policy.
If you provide personal data of other individuals, you confirm that you have the authority to do so and permit us to process the information as per this Privacy Policy.
By providing your personal data on our Platform or partner platforms, you consent to be contacted by us or our partners via SMS, instant messaging apps, call, or email for the purposes specified in this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in your subject line. However, withdrawal of consent will not be retrospective, and we reserve the right to restrict or deny services that require such information.
Changes to this Privacy Policy
Please review this Privacy Policy periodically for changes. We may update this policy to reflect changes in our data handling practices. In cases of significant changes, we will notify you as required under applicable laws.
